Warranty & Service


We take pride in our quality products, exceptional service and warranties.  If you experience a problem with your door, please fill out a Service Request Form or contact us directly.

Please note that if you have a problem with a New Concept door, we must respond to and fulfill the service request or the warranty could be void.

Through our suppliers and our company, we are proud to reassure our customers with detailed warranties. To see if your door is still under warranty, please review the relevant warranties below.


Polytex Steel Pre-finished Steel Entry door slab

Express Steel door slab

Fiberglass Smooth door slab

Fiberglass Textured door slab

Classic glass

Vintage glass

Wrought Iron glass

Raise-Lower Blinds

New Concept glass

Barrington Doors

Clear Low-E Doorlites and Grills